What Information We Hold and Why
When you register, we collect your name, email address, phone number, and date of birth to verify your identity and maintain your account. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet number associated with
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that payment — we do not store your full mobile banking PIN or password. We also collect device and session data: your IP address, browser type, and the pages you visit within the platform. This helps us detect unusual login attempts and keep your account secure.
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If you contact our support team, we keep a record of that conversation. We do not sell your personal data to third parties. Data is retained for as long as your account is active and for the period required under applicable law in your eligible region.
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You may request deletion of your data by writing to our support channel — we will confirm receipt and process your request within the timeframe required by applicable local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.